tornado mountainbike Ecotric Tornado Full Suspension MTB Electric Bike

tornado mountainbike Ecotric Tornado Full Suspension MTB Electric BikeEcotric Tornado Full Suspension MTB Electric Bike Matte Black A Full Suspension Electric Mountain Bike Discover the awe inspiring Ecotric Tornado Electric Bike, designed to captivate with its stunning appearance and practical features. Built with a high quality 6061 aluminum frame, this bike offers exceptional strength and lightweight performance. With front suspension and a central shock absorber, it delivers maximum shock absorption and a smooth

Ecotric Tornado Full Suspension MTB Electric Bike - Matte Black

A Full-Suspension Electric Mountain Bike

Discover the awe-inspiring Ecotric Tornado Electric Bike, designed to captivate with its stunning appearance and practical features. Built with a high-quality 6061 aluminum frame, this bike offers exceptional strength and lightweight performance. With front suspension and a central shock absorber, it delivers maximum shock absorption and a smooth ride on any terrain. Embrace the power and unstoppable energy of this e-bike as you dominate the ground like a tornado. There's no limit to where you can go with the Ecotric Tornado.

750W Brushless Geared Hub Motor

• Strong power
• High efficiency
• Quieter, lighter, smoother

48V 12AH lithium-ion Battery

• High energy density
• 400-600 cycles service life
• Up to 20+ mile range
• A 18-month warranty 

Ecotric Smart LCD With USB Port

• Five Power Assist Levels
• Error  report
• USB charging
• Information of speed, mileage, power, etc.

26" × 2.35" Tires

Heavy-duty 26"×2.35" Tires

Aluminum Alloy Frame

Lightweight and compact built 

Hydraulic Brakes

Powerful braking, safe companionship

Ergonomic Seat

More comfortable cushion

The newly central shock absorber

Strong shock absorption and comfortable riding

SHIMANO 7 Speed Derailleur

High quality,Seven-speed transmission

Product Specifications

Ecotric Tornado Full Suspension MTB Electric Bike - Matte Black Product Specifications

Electrical & Power

Components

Packing List

• 1 x Ecotric Tornado Full Suspension MTB Electric Bike
• 1 x Lithium-Ion Battery
• 1 x Kit Box
• 2 x Pedals
• 1 x Display
• 2 x Keys
• 1 x Tool Kit
• 2 x Reflectors
• 1 x Owner’s User Manual

Product Manual

Ecotric Tornado Manual

Product Warranty, Refund & Return Policy

Ecotric Warranty

To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.

Every ECOTRIC electric bicycle purchased on our website comes with an 18 months warranty ( In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – Provide free warranty service from defects in material or workmanship for a period of 18 months from the date of purchase.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike or cannot provide the order number
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: [email protected]
Address: 2376 Davis Ave,Hayward, CA 94545

Ecotric Bike Return Policy

1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

3. Ship-back charge:

        a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

        b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

5. Returned units are subject to a 20% of inspection and restocking fee from the original price.

6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.